REFUND POLICY

At BBEC, we aim to ensure that our customers are fully satisfied with their purchases. If for any reason you are not happy with your product, we offer the following refund policy:

1. Eligibility for Refunds

You may request a refund or exchange within 14 days of receiving your order. To be eligible for a refund, items must meet the following conditions:

• The product must be unused, in its original condition, and with all tags and packaging intact.

• Items showing signs of wear or damage may not be accepted for a refund.

2. Non-Refundable Items

The following items are non-refundable:

• Digital products (e.g., fitness programs, e-books)

• Gift cards

• Items marked as final sale

3. Return Process

To initiate a return, please follow these steps:

1. Contact us at [Insert Contact Info] within the 14-day window to request a return.

2. Provide your order number, a brief explanation of the reason for the return, and whether you would prefer a refund or exchange.

3. After receiving return approval, ship the product back to us. Return shipping costs are the responsibility of the customer unless the item is defective.

4. Refund Processing

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and the credit will automatically be applied to your original method of payment within 7-10 business days.

5. Exchanges

If you wish to exchange an item, please contact us. Exchanges will only be processed if the item is returned in original condition and the requested replacement item is in stock.

6. Defective or Damaged Items

If you receive a defective or damaged item, please notify us immediately. We will provide a replacement or refund, including any shipping costs.

7. Late or Missing Refunds

If you haven’t received a refund within the expected time frame, please first check with your bank or credit card company, as processing times can vary. If you’ve done this and still have not received your refund, contact us at bbecitness@gmail.com 

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If you have any further questions or concerns about our refund policy, please don’t hesitate to reach out to our customer service team.

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BBECFitness
Email: bbecfitness@gmail.com
 

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